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Submit Feedback

At VFS Global we are committed to offer world class service to our Customers. We make an endeavour to delight and comfort our customer in every single interaction.

Your feedback is of utmost importance to us and our customer feedback process ensures you are able to reach us at any point, which helps us enhance our services further by addressing and acting on the feedback provided by you.

We would like to assure you every person in the organization deals with feedback with due respect and seriousness and you have the ear of the management.

For any queries related to visa application/ processing please contact us on the email id listed in our contact us section, or via our live chat window.

Compliments

Compliments

All feedback is considered a compliment and is used towards measuring rewards and recognition of staff. Appreciation is always encouraging and contributes to motivating teams to set higher standards.

Please Click here to give us your positive feedback

Service experienced will be appreciated as below:

  1. Compliment for the service/ staff
  2. VFS Global Customer Support team receives the compliment
  3. The staff is given a certificate of appreciation
Complaints

Complaints

All Constructive feedback is treated as a complaint and an opportunity for continuous improvement. Assurance of a timely response and resolution of the grievance as per the organization’s complaint handling procedure is committed.

To submit an Online feedback -
Click here

Service experience that requires attention and feedback will be handled as below:

  1. Feedback received about service / staff
  2. VFS Global Customer Support team receives the complaint
  3. The feedback is shared with the concerned supervisor
  4. The supervisor investigates the complaint and will respond with a resolution. If the response provides is not satisfactory, the feedback may be readdressed.
Customer Care

Customer

Your feedback helps us assess service rendered at every single touch point to you. This will help us advance our continuous improvement approach, and benchmark with the best-in-class organizations.

You may give constructive feedback on the service provided to you by filling out the Online Survey. Please click here to fill out the Survey.

  1. Feedback given about the service/staff
  2. VFS Customer Support team receives the feedback
  3. The feedback is scored as satisfied or dissatisfied and shared with stake holders
  4. All deltas are worked up on and alphas are shared as best practice